Request and Update the Battery Door for Your
Greater Goods Digital Kitchen Scale

If you purchased a Greater Goods Digital Kitchen Scale between May 2023 and Sept 2024, you may be eligible for a new battery door to enhance the safety of your scale.

Step 1: Verify If Your Scale Requires a New Battery Door

Identify the Model Number

Ensure your scale is a Greater Goods Digital Kitchen Scale with one of the following model numbers: 0480, 0455, 0456, 0458, 0473, 0479, 0481, 0747, 0748, 0749, 0751, 0752, 0754.

You can find the model number by looking for a label on the back of your scale. The model number may also be found on the original packaging or the user manual.

Check the Battery Door:

1. Secured Battery Door (No Action Needed) — If your battery door is secured with a screw (requires a screwdriver to open), your scale already has the updated safety feature.
2. Unsecured Battery Door (Action Required) — If your battery door does not have a securing screw and can be opened without tools, your scale requires a new battery door. Please continue with a request for a replacement.

Step 2: Request your Free Replacement

Use the form below to request your replacement. You can also email recall@greatergoods.com with the subject line "Battery Door Replacement Request" or call our toll-free number: (866) 900-1458.

The replacement battery door and screw will be shipped to you free of charge. Please allow 7-10 business days for delivery.

Step 3: Replace your Battery Drawer

Follow this quick tutorial, to learn how easy it is to replace the battery door on your Greater Goods Kitchen Scale.

You’ll need your new door.

Step by Step

1. Remove old door.

2. Insert new door's bottom tab into bottom gap in battery opening.

3. Push door in until flush with scale.

Need additional assistance? We're here to help!

Email: Recall@greatergoods.com

or

Call us: 866.900.1458

Available Monday through Friday, 9:00 a.m. to 5:00 p.m. Central Time